Privacy policy

Vapemoor handles personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. We believe your data should work for you, not against you. We keep things clear, trade‑focused, and customer‑first.

Information We Collect

  • B2B wholesale account details, retailer dashboard activity, and bulk ordering system data.

  • Wholesale order records and purchase preferences.

  • Secure payment confirmations (processed via trusted gateways, never stored by us).

  • Website interaction insights (pages viewed, time spent, cart activity).

  • Support conversations (emails, chats, or calls with our team).

We do not collect unnecessary personal data, only what helps us serve you better.

How We Use Your Information

  • To fulfil and deliver wholesale orders quickly.

  • To send confirmations, invoices, and delivery updates

  • To provide responsive customer support

  • To improve the Vapemoor wholesale platform, B2B account system, bulk ordering process, trade pricing structure, and retailer dashboard experience.

  • To share trade‑exclusive offers (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

Age Restriction

Vapemoor deals in vaping and nicotine products strictly for adults. By accessing or using our website, you confirm that you meet the legal age requirements for purchasing vaping and nicotine products in your jurisdiction.

Cookies & Tracking

Cookies help us keep your wholesale journey smooth:

  • Remembering your wholesale basket, trade account preferences, and repeat-order selections.

  • Speeding up repeat orders

  • Understanding browsing behaviour to improve the B2B wholesale experience and retailer journey.

You can disable cookies anytime, but some features may not work as intended.

Data Protection & Security

Our data handling practices are designed to support compliance with UK GDPR requirements and recognised data security standards. While no system is 100% hack‑proof, we continuously upgrade our safeguards to keep your data safe.

Sharing Your Information

We only share data with:

  • Courier partners (to deliver your orders)

  • Payment processors (to complete secure transactions)

  • Legal authorities (if required by law)

All partners are expected to handle data responsibly.

Your Rights

These rights are exercised in accordance with UK GDPR and applicable data protection laws.

  • Access your stored data

  • Correct inaccurate details

  • Request deletion (where legally possible)

  • Opt out of marketing anytime

Data Retention

We retain data only as long as needed for:

  • Order fulfilment and support

  • Legal/tax compliance

  • Fraud prevention

After this, the data is securely deleted or anonymised.

Policy Updates

We may update this Privacy Policy to reflect changes in law, technology, or services. Updates will always be posted here with a revised date.

Contact Us

For privacy queries, wholesale partners can reach us directly via email info@vapemoor.co.uk